Thank you for your interest in our engagement rings.
Buying an engagement ring is a very important purchase and we want you to be delighted with your choice. We understand that if you are buying, for example, an engagement ring for a surprise proposals you need to be sure that you can come back to us if your fiancee is not 100% happy with your choice.
If you purchase an engagement ring from one of our ready to wear collections you can:
- Exchange it for a different ring in our collection of equal or greater cost.
- Return it and commission us to design and make you a completely new ring to the same value or greater.
- Return it for a full refund minus postage and packaging. (We only offer this option for engagement rings bought unseen over the internet.)
Engagement rings must be returned in perfect condition, unworn and in the original packaging within the times stated here:
- UK based customer returns - 7 days
- EU based customer returns - 9 days
- US and worldwide based customer returns - 14 days
By special arrangement in advance, it may be possible to extend these timescales based on, for example, the date of your planned proposal.
Resized engagement rings
These cannot be returned, so if you are planning a surprise proposal and are unsure of your fiancee's size, we advise you to purchase your ring as is and then return it to us for resizing later.
Commissioned or modified engagement rings
These cannot be returned. Once you commit to going ahead with your commission your 50% deposit is non-refundable as we buy the materials specially for each commission and they cannot be used for anything else.
If you are interested in commissioning an engagement ring for a surprise proposal but are worried that your fiancee may not be 100% happy with the design, you could consider proposing with our design sketches or perhaps a gemstone or think about our commission in a box. Then you would be able to involve your financee in the commission process after she has accepted your proposal. This is a popular option as it keeps the element of surprise in the proposal but allows you and your fiancee the enjoyment of being involved in the design of a unique ring together to celebrate your engagement.
This does not affect your statutory rights.
Please see our terms and conditions page.