Cookie Policy

 Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

 You may decline our use of tracking cookies at any time by clicking the decline button at the bottom of our website. Functionality cookies are required for the website to work, and cannot be opted out of, by continuing to use our website you consent to our use of

 The information below explains the cookies we use and why:

 Universal Analytics (Google)


  • _ga - Google Analytics uniqud identifier
  • _gat - Google Analytics request rate throttling
  • _gid - Google Analytics


We use Google Analytics to help us gain an understanding of how people use the website, from this we can ensure that we offer the best content and user experience to our customers. All data collected is anonymous and we cannot identify you personally from the data.

 Read Google's overview of privacy and safeguarding data


Shopping Basket & Inspiration Board Functionality


  • NET_SessionId


This functionality cookie is used for:

  • Storing a unique anonymous identifier, so that we recognise you during your session on our website and when you return.
  • This is required to ensure that the website can remember items stored in your shopping basket and inspiration board.


Customer Login Functionality


  • SessionId


This functionality cookie is used to remember that you have logged in to your HK Jewellery account. Once you have done this, any basket or inspiration board data present will be connected to your personally identifiable account.

 TokBox Live Chat Functionality


  • opentok_client_id


This cookie is used for:

  • Storing a unique identifier, so that we can maintain a connection during your live chat session.
  • Use of Live Chat requires you to make use of the customer login functionality.